Cancellation Policy

Cancellation And Refund Policy

Booking, Modification, Cancellation and Payment Policy  Booking Policy:

While booking the cab or using any services offered at pravasicab.com, the following rules apply

  • A booking can be made 180 days before the trip's start date. On the other hand, a booking can be done for a minimum of 3 hours before the trip starts.
  • Booking can be done through our website at www.pravasicab.com, through our mobile app, or by calling us at +91-8149817272
  • The customer must pay in advance to confirm the online cab bookings. The advance amount is based on the trip's estimated cost and will be adjusted against the final amount payable at the journey's end.
  • For every confirmed booking, a car will be allotted at least 8 hours before the trip (2 hours for outstation One-Way). After the allotment, the customer will get an email and/or sms confirmation with the car and driver details.
  • Customers should carry a printout of the booking voucher or confirmation SMS for identification.

Note:

  • In case of a vehicle accident/breakdown, the company will provide an alternate vehicle or refund the advance deposit if the booking is canceled. Pravasicab.com doesn't take any guarantees of any kind while you book the cabs, and any material or immaterial loss due to using Pravasicab.com shall not be subject to any compensation.
  • In case of a no-show by the customer or no intimation about a change of time/date of booking, the booking advance amount will be fully forfeited. If the customer advance is less than 500 Rs, the company reserves the right to ask for more money to cover losses due to no-shows/cancellations.
  • In case of a no-show by the driver for a scheduled departure, the company will provide an immediate replacement with a similar car, and if we cannot find a replacement, a full refund of the advance amount will be issued.

For booking modifications, the following rules will apply:

  • You can modify the start and/or end date (pre-pone or post-pone) for a booking without any modification fee (subject to vehicle availability) up to 24 hours or more before the original pickup time.
  • All modification requests should be communicated to us via phone at 8149817272 or by email at contact@pravasicab.com, and we will revert with a response through email, call, or SMS.
  • Modifications are allowed even after starting the trip, subject to availability. Such modification will be done entirely at the discretion of Pravasicab.com, and it may cost you an extra amount.
  • Remaining Payments after Advance or Payment at Trip Completion
  • After paying in advance, the remaining trip amount is always paid to the driver. The remaining amount shall be paid to the driver during and at the end of the trip. All payments made to the driver will be subject to adjustment against the final bill. Please call Pravasicab.com at 8149817272 for any clarifications on billing or other things before/during/end of the trip.
  • The value of the cash payment to the driver/vendor will be the total cost plus service tax minus the advance payment (if any). The final payment shall always be in cash as the driver might not be able to charge on the card and will not accept cheque payments.
  • If the final amount is less than the booking deposit (if any), Pravasicab.com will refund the excess amount to the customer after confirming with the driver/operator. This refund is made within 5-7 working days after the completion of the trip.

Cancellation rules For Online Hatchback, Sedan, and SUV Booking:

  • All cancellation requests should be made via a phone call to +91 8149817272 or through email at booking@pravasicab.com
  • If the booking is canceled more than 24 hours before the pickup time, 75% of the total booking amount will be refunded.
  • If the booking is canceled within 24-12 hours before the pick-up time, 40% of the booking amount will be deducted as a penalty.
  • If the booking is canceled within 12-6 hours before the pick-up time, 50% of the booking amount will be deducted as a penalty.
  • If the booking is canceled within 6 hours before the pick-up time, 100% of the booking amount will be deducted as a penalty.
  • If the cancellation is made from Pravasicab.com end due to unavoidable reasons, 100% of the booking amount will be refunded.

 

Cancellation rules For Luxury Cars:

  • All cancellation requests should be made via a phone call to 8149817272 or through email at booking@pravasicab.com
  • If the booking is canceled more than 30 Days or more before the pickup time, 100% of the total booking amount will be refunded.
  • If the booking is canceled within 20 Days before the pick-up time, 30% of the booking amount will be deducted as a penalty.
  • If the booking is canceled within 10 Days before the pick-up time, 50% of the booking amount will be deducted as a penalty.
  • If the booking is canceled within 7 Days before the pick-up time, 100% of the booking amount will be deducted as a penalty.
  • If the cancellation is made from Pravasicab.com end due to unavoidable reasons, 100% of the booking amount will be refunded.

 

Cancellation rules For Tempo Traveller and Bus:

  • All cancellation requests should be made via a phone call to 8149817272 or through email at bookng@pravasicab.com
  • If the booking is canceled more than 20 Days or more before the pickup time, 100% of the total booking amount will be refunded.
  • If the booking is canceled within 10 days before the pick-up time, 30% of the booking amount will be deducted as a penalty.
  • If the booking is canceled within 7 days before the pick-up time, 50% of the booking amount will be deducted as a penalty.
  • If the booking is canceled within 4 days before the pick-up time, 100% of the booking amount will be deducted as a penalty.
  • If the cancellation is made from Pravasicab.com end due to unavoidable reasons, 100% of the booking amount will be refunded.

 

Cancellation rules For Tour Packages:

  • All cancellation requests should be made via a phone call to 8149817272 or through email at booking@pravasicab.com
  • If the booking is canceled more than 30 Days before the Tour Date, 100% of the total booking amount will be refunded.
  • If the booking is canceled within 20 days before the Tour Date, 30% of the booking amount will be deducted as a penalty.
  • If the booking is canceled within 10 Days before the Tour Date, 50% of the booking amount will be deducted as a penalty.
  • If the booking is canceled within 7 Days before the Tour Date, 100% of the booking amount will be deducted as a penalty.
  • If the cancellation is made from Pravasicab.com end due to unavoidable reasons, 100% of the booking amount will be refunded.

Refunds

All refund requests are processed within 5-7 business days, and payments are always made via the payment source for booking the cab. The refund requests made via WhatsApp and SMS have not been considered.