Cancellation Policy

Cancellation And Refund Policy

Plans change — we understand that. This page explains exactly how to book, modify or cancel a cab with Pravasi Cab, and how much you get back if you cancel. No hidden clauses, no surprises.

Last updated: 15 August 2026  |  All cancellations: Call or WhatsApp +91 81498 17272, or email cst.pravasicab@gmail.com

Booking Policy

  • Bookings can be made up to 180 days in advance, and at minimum 3 hours before the trip starts.
  • Book through the form on pravasicab.com, by calling +91 81498 17272, or on WhatsApp.
  • An advance payment confirms an online booking. The advance is adjusted against your final fare at the end of the trip.
  • Vehicle and driver details are shared at least 8 hours before the trip — and 2 hours before for outstation one way trips — by SMS, WhatsApp or email.
  • Please keep your booking confirmation handy so the driver can identify you at pickup.

Changing a Booking

  • Change your travel date or time free of charge up to 24 hours before pickup, subject to vehicle availability.
  • Changes requested within 24 hours of pickup depend on availability and may carry an additional charge.
  • Changes after the trip has started — extra stops, route changes, extended hours — are possible at our discretion and are charged extra.
  • Send all change requests to +91 81498 17272 or cst.pravasicab@gmail.com. We confirm every change by call, SMS or WhatsApp. A change is only valid once we confirm it.

📌 Please do not arrange changes directly with the driver. Drivers cannot approve route or timing changes. Always call our office so the change is recorded against your booking and billed correctly.

Cancellation — Hatchback, Sedan & SUV

When You Cancel You Get Back Deduction
More than 48 hours before pickup 100% Nil
24 to 48 hours before pickup 75% 25%
12 to 24 hours before pickup 60% 40%
6 to 12 hours before pickup 50% 50%
Less than 6 hours before pickup No refund 100%

Cancellation — Innova, Crysta & Luxury Vehicles

When You Cancel You Get Back Deduction
More than 30 days before pickup 100% Nil
10 to 30 days before pickup 70% 30%
7 to 10 days before pickup 50% 50%
Less than 7 days before pickup No refund 100%

Cancellation — Tempo Traveller & Force Urbania

When You Cancel You Get Back Deduction
More than 20 days before pickup 100% Nil
10 to 20 days before pickup 70% 30%
4 to 10 days before pickup 50% 50%
Less than 4 days before pickup No refund 100%

Larger vehicles are blocked well in advance for group travel and pilgrimage trips, which is why the notice period is longer than for cars.

When You Get a Full Refund

✅ We cancel your booking for any reason on our side — 100% refunded, no questions.

✅ Driver does not turn up and we cannot arrange a replacement — 100% refunded.

✅ Fare revised due to fuel prices and you choose not to travel — 100% refunded.

No-Show

If nobody is present at the pickup point and we have received no message about a change, the booking is treated as a no-show and the advance is forfeited. The driver waits and calls you before this applies. A quick call or WhatsApp message to +91 81498 17272 avoids this entirely — even a short delay is fine as long as you tell us.

Vehicle Breakdown

If a vehicle breaks down before or during your trip, we arrange a replacement as fast as we can. Where a replacement cannot be arranged and the trip is cancelled, your advance is refunded in full.

Payment at the End of the Trip

  • After the advance, the balance is paid directly to the driver in cash at the end of the trip.
  • Tolls, parking and permit charges — where not included in your fare type — are paid directly by you during the journey.
  • The fare we quote is what you pay. No tax is added on top.
  • If the final amount comes to less than the advance you paid, the excess is refunded within 5 to 7 working days once the trip details are confirmed with the driver.
  • For any billing question, call us on +91 81498 17272 before, during or after the trip — do not wait until there is a dispute.

How Refunds Are Processed

  • Refunds are processed within 5 to 7 working days of the cancellation being confirmed.
  • Money is returned to the same source you paid from.
  • Bank processing may add a few days depending on your bank.
  • Request a cancellation by phone call to +91 81498 17272 or by email to cst.pravasicab@gmail.com. Please include your booking details and travel date.

📌 Cancellation timing is counted from when we receive your request, not from when you decided. Calling early always gets you a better refund, so tell us as soon as your plan changes.

Situations Beyond Anyone's Control

Heavy rain, flooding, landslides, roadblocks, bandh or political unrest, strikes and government restrictions can make a trip impossible. In these cases we will first try to reschedule your booking to a suitable date at no extra cost. Where rescheduling is not possible, refunds are handled case by case and we will always be fair about it — talk to us on +91 81498 17272.

Need to Cancel or Change?

Talk to us directly — our booking team handles every cancellation personally. Call or WhatsApp +91 81498 17272, or email cst.pravasicab@gmail.com. Our office is at Shantai Building, Phursungi, Pune, Maharashtra 412308.

Need Help With a Booking?

Our team is available 24/7 for changes, cancellations and new bookings

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