These terms apply to every cab booked with Pravasi Cab — one way, round trip, local hourly, airport transfer or outstation. Please read them before you confirm a booking, because confirming a trip means you accept what is written here.

How Distance and Time Are Calculated

• Kilometres and hours are counted garage to garage for outstation and local rental bookings.
• One way trips are billed on the minimum kilometres shown for that route. If the actual distance is more, the extra kilometre rate applies.
• The duty slip is filled and signed by the customer at the start and end of the trip. This is the record we use for final billing, so please check it before signing.
• A driver's normal working day is 12 hours. If you need the cab for longer, tell us at the time of booking so we can plan a relief driver or quote the correct rate.

What Your Fare Includes

Rate Changes

Fares are linked to fuel prices. If petrol or diesel rates rise by more than 5% between your booking date and travel date, we may revise the fare. We will inform you before the trip and you are free to cancel without penalty if the revised fare does not suit you.

Vehicle Allotment

• If the exact vehicle you booked becomes unavailable, we will provide a similar or better vehicle in the same category at no extra cost.
• If a vehicle breaks down mid-trip, we arrange a replacement as quickly as possible. For minor issues that can be fixed on the spot, the driver will repair and continue. We ask for your cooperation in such situations.
• Air conditioning may not work effectively in hill areas or when the vehicle is stationary. This is normal for all vehicles and not a service fault.

Route and Sightseeing

• The trip follows the route agreed at booking. Off-route travel or added sightseeing must be arranged with our office, not with the driver, and is charged extra.
• One pickup point and one drop point are included. Multiple pickups or drops must be mentioned before booking.
• No refund is given for a sightseeing point you choose to skip.
• Drivers will not enter no-entry zones or drive on narrow roads where the vehicle cannot safely pass.
• In some hill areas, driving after sunset is restricted for safety. Please cooperate with the driver on this.
• Drivers will not exceed the speed limits set under the Motor Vehicles Act, 1988, under any circumstances.
• At several hill stations and tourist spots, certain roads are closed to larger vehicles. In those cases guests arrange local transport at their own cost. Parking areas may also be some distance from the actual spot.

Airport and Railway Transfers

For flights and trains, please book the cab with enough buffer time for traffic. We track pickup times carefully and our drivers usually arrive early, but delays caused by traffic, road closures, weather or events beyond our control are not our responsibility. If you are unsure how much time to allow for a Pune to Mumbai Airport run, call us and we will advise based on the day and time of travel.

Luggage and Belongings

Please check the vehicle before you leave it. Pravasi Cab is not responsible for bags, phones, documents or valuables left behind or lost during a trip. If you do leave something in a cab, contact us immediately on +91 81498 17272 — we will try our best to trace it through the driver, though we cannot guarantee recovery.

Circumstances Beyond Our Control

We cannot be held responsible for delays, route changes or cancellations caused by events outside our control. These include heavy rain or flooding, landslides, roadblocks, political unrest or bandh, strikes, accidents on the highway, government restrictions, natural disasters and similar situations.

In such cases we will always try to arrange an alternative or reschedule your trip. Refunds in these situations are handled as set out in our Cancellation & Refund Policy.

Passenger Conduct

• Smoking and consumption of alcohol inside the vehicle are not permitted.
• Do not carry any illegal or prohibited items in the cab.
• Passengers must not exceed the seating capacity of the booked vehicle. This is a legal and safety requirement.
• Travelling with pets is welcome, but please tell us at the time of booking so we can assign a suitable vehicle and driver.
• Pravasi Cab may end a trip where a passenger behaves abusively or unsafely towards the driver. No refund applies in such cases.

Booking Confirmation

Bookings are made through pravasicab.com, by calling +91 81498 17272, or on WhatsApp. Whatever is agreed in your booking conversation — route, vehicle, fare and timing — forms part of your booking, so please read the confirmation message carefully and tell us straight away if anything looks wrong. Pravasi Cab reserves the right to decline or cancel a booking, in which case any advance paid is refunded in full.

Liability

All our vehicles carry valid insurance and permits, and our drivers are licensed and verified. Passengers travel subject to the terms of the vehicle's insurance cover. Pravasi Cab's liability in any dispute is limited to the value of the booking concerned.

Governing Law

These terms are governed by the laws of India. Any dispute arising from a booking with Pravasi Cab falls under the exclusive jurisdiction of the courts at Pune, Maharashtra.

Questions About These Terms

If anything here is unclear, ask us before you book — we would rather explain now than have a misunderstanding on travel day. Email cst.pravasicab@gmail.com or call and WhatsApp +91 81498 17272. Our office is at Shantai Building, Phursungi, Pune, Maharashtra 412308.

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